Comment
Premises seem well worn although clean. There is no lift which means that there are two flights of stairs up to breakfast which is a problem for people like my wife who has difficulty with steps. Service in the restaurant the evening we were there was poor and slow - there just did not appear to enough staff on. We were told that 'the chef was very busy'. Both check in and check out were very slow, again there did not seem to be enough staff to handle the guests.

Top Tip
It has a useful location being serviced by two Hoppa buses, one for terminal 5 and 1 for terminals 1,2 & 3. We used the hoppa bus to get to Terminal 2 and then the underground to Town and another bus to get us to and from Terminal 5 when we arrive

Comment
having stayed at hotel in feb 09 there were no probs.however this time things were different.got to hotel at 13.15 and along with a couple of other guests we were told could not check in until 14.00 unless we wanted to pay 10 pounds so we could have our room 45 mns early.obviously declined,went to wait in bar thought have a drink,no draught guiness even though advertised.likewise no draught bitter,which was advertised.had to settle for large boole of cider as no small bottles,very poor organisation.had lovely dinner and full breakfast which was very good.however could not sit in upstairs bar after dinner as this lokked like it had been closed for a while as all the chairs were stacked up against the wall.surely they could of put a notice explaining this?